Neil has more than 25 years of experience within the business process outsourcing industry with a focus on customer experience, contact center, and digital transformation solutions. He joined Cadex in March 2024 and is responsible for directing the company’s growth organization, which includes sales, marketing, and client experience. He oversees the functional leadership of each department to develop and execute Cadex’s go-to-market strategies and its plans for continued growth.

Most recently, Neil was with VXI Global Solutions, LLC, a global leader in technology-enabled customer experience, where he was responsible for strategic consulting engagements and customer experience roadmap development for some of the world’s most respected brands. He served VXI in successive roles as chief client officer, chief revenue officer, and chief digital officer. Prior to joining the VXI, Neil held several executive positions at Hinduja Global Services and at Transcom Worldwide, where he oversaw and implemented a turnaround strategy for a $150M region of the publicly-traded company.

A proud Torontonian, Neil has a strong passion for humanity, specifically in the areas of impact sourcing, DEI&B, and in supporting non-profit organizations. When he’s not growing the bottom line of global companies, Neil enjoys golfing and traveling because (in his own words) he’s too old for playing hockey. Neil earned a Bachelor of Arts degree from the University of Guelph in Ontario, Canada.