Get
difficult
done.

Cadex is a global provider of order-to-cash solutions that reduce the life cycle complexity between order placement and payment processing. We get difficult done.

Better tools.
Better reach.
Better guidance.

When your team is fraught with a backlog of invoices, payment disputes, unapplied cash, and language and cultural barriers, it’s nearly impossible to meet your performance goals. The O2C process doesn’t have to be so difficult.

Cadex leverages its proprietary technology and nearly 100 years of experience to deliver efficient and effective, custom solutions. Let us help improve your company’s order-to-cash life cycle and optimize your financial outcomes.

Setting a new bar for financial solutions around the world.

170

COUNTRIES

Physical and satellite offices strategically mapped to maximize efficiency, performance, and results.

440

MILLION

Cadex collected USD $440,000,000 for its clients last year, increasing payment velocity and improving cash flow.

95

YEARS

Commercial A/R management services since 1929. Early adopters of technology, and seasoned O2C experts who provide better guidance.

Custom Solutions

Only Cadex brings this unique combination of better tools, better reach, and better guidance to every solution.

Better Tools

Discover proprietary, customizable technology that makes everything easier, from collections to call center operations.
100

Cloud-based software,
100% uptime

100

Cloud-based software,
100% uptime

Better Reach​

Gain local expertise with our global team working in more than 170 countries.

5

International network,
offices in five continents

Better Guidance​

Grow with a team of industry experts who ask the right questions, provide data insights, and problem-solve with you.

95

Years

1929 legacy founding,
seasoned expertise

Because reconciling the balance shouldn’t be a balancing act.​

Stay informed with the latest news and expert insights.

Get difficult done.

Get difficult done.

Interested in learning how Cadex can help improve your company’s cash flow? We look forward to learning more about your needs, too.

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Robert M. States

A CPA with more than 35 years of financial services experience, Bob oversees multiple areas of Cadex’s finance and accounting functions, in addition to corporate planning resources. He works with the company’s executive team and the leadership of its family of brands to assess and improve financial and operational performance throughout the organization.

Bob joined Cadex in June 2023 upon the company’s acquisition of ABC-Amega, Inc., where he has been serving as Chief Financial Officer since 2011. Bob is a former CFO for Liazon Corporation, a Buffalo-based provider of online health insurance services, and Chief Operating Officer for COPC Inc., a leading authority on customer contact center and vendor management operations. He was issued a patent in 2012 (US 8,219,420).

Bob was named to Business First’s 2019 list of C-Level Executives, which recognizes Western New York’s most effective business leaders. He began his career in finance as an accountant for industry leader KPMG. He holds an MBA in Finance and Accounting from St. Bonaventure University; and serves on the Board of Directors for SABAH (Spirited Athletes Bold at Heart) as Treasurer.

Residing in East Amherst, NY with his wife Stephanie, Bob is an avid runner, having completed three marathons and six half marathons. For several years, he and his wife have volunteered and served on the board for Brother’s Keeper Outreach, a Western New York food pantry and clothing ministry, where Bob also held the role of Chairperson from 2020 – 2023.

Riley Pentecost

Riley joined Cadex’s leadership team in April 2021. With more than 30 years of accounts receivable management experience, Riley oversees global operations for Cadex’s family of brands.  

Most recently, Riley served as the Global Vice President of Operations for Alorica, which was previously part of the West Corporation (known as West Asset Management). Riley’s work history in accounts receivable management and cost containment includes exposure to several niche industries, including telecommunications, healthcare, and insurance. His ARM tenure spans both first- and third-party receivable management services across many industries worldwide. He is well-versed in leveraging proprietary technology tools and data to improve clients’ business processes and cash flow through both on- and off-shore solutions.

Riley began his career as a collections representative and progressed through roles in training, collections management, portfolio and operational strategy, and management operations. When he’s not working to improve DSO for commercial businesses around the world, you can find Riley proudly waving his “Terrible Towel” while cheering on his beloved Pittsburgh Steelers. Riley resides in Omaha, NE with his family. As Disney aficionados, you may frequently spot them in “The House of the Mouse.” 

Seth Carter

As CIO for Cadex, Seth provides the vision for the company’s digital transformation strategy while managing the technology products and service-delivery architecture. His passion for the last 15 years has been applying machine learning and behavioral sciences-based prediction models to software products in financial settings.

Before joining Cadex, Seth was the co-founder and Chief Scientist of Altisource Labs, where he designed, built, and managed recovery optimization modeling engines, workflow platforms, and contact strategy for a global network of accounts receivable and mortgage servicing associates. Before transitioning into the corporate sector, Seth spent ten years as a professor and researcher of consumer behavior, statistics, and negotiation techniques. He authored multiple research articles and developed a patent integrating behavioral sciences techniques and statistical modeling into collections strategy.

Seth earned a PhD and MS in Social Psychology from the University of North Carolina at Chapel Hill and a Bachelor of Science in Psychology from High Point University. He resides in Winston-Salem, NC with his wife, Jessie, and their children. His passions outside of work include playing electric guitar to lead worship at church, building things in his workshop, and cooking for his family. When he turns his back in the kitchen, the family’s counter-cruising golden retrievers may serve as his uninvited taste-testers.


John Fisher

John serves and was appointed as Chief Executive Officer of Cadex (formerly known as BII Services Corporation) in February 2021. He is responsible for overseeing the company’s long-term vision, strategy, and corporate growth objectives. John brings more than 25 years of experience in operations strategy, financial and business development, and leadership to this role.

Prior to Cadex, John served as President of Altisource Portfolio Solutions’ financial services division, which was focused on accounts receivable management, customer relationship management, and BPO services. John’s previous work experience includes time as Senior Vice President for 1st Party Services for West Asset Management, Managing Director for Triton Management Services, a private equity consulting practice, Director, Business Development for Broadpoint, a media and e-commerce company, and finance roles at Procter & Gamble.

John earned an MBA from Cornell University and a Bachelor of Arts in Economics from St. John Fisher College. He currently resides in Long Island, NY with his wife, Jeannie. When he’s not making privately-owned companies stronger, John enjoys the occasional round of golf, ski biking, and traveling with his wife.